Refund policy

At MagStore, we aim to provide quality products and a smooth shopping experience. If for any reason you’re not satisfied with your order, we’re here to assist you.

Return Eligibility

You may request a return within 7 days of receiving your order.

To qualify for a return:

  • Product must be unused, unopened, and in original condition.

  • Original packaging and tags (if any) must be intact.

  • Order number is required as proof of purchase.

Items Not Eligible for Return

We do not accept returns for:

  • Discounted or clearance items

  • Personal use or hygiene products once opened

  • Products damaged due to customer handling

  • Gift cards or digital products

Wrong or Damaged Products

If you receive an item that is incorrect, damaged, or defective, please inform us within 24–48 hours of delivery along with clear images or a video. We will arrange a replacement or refund at no extra cost.

Refund Process

After we receive and inspect the returned product:

  • Approved refunds are processed within 5–10 business days.

  • Refunds will be made through the same payment method used during checkout or via store credit.

  • Shipping charges are not refundable.

Exchanges

Exchanges are only applicable in cases of:

  • Wrong item delivered

  • Defective or damaged product

Return Shipping

  • Return shipping is the customer’s responsibility unless the error is from our side.

  • We are not responsible for returns lost during transit.

How to Contact Us

To initiate a return or refund request, contact us at:

Email: magstore.com.pk@gmail.com
Phone: +92 325 5210009

Please share your order number and reason for return for faster processing.